Privacy Policy
Effective Date: 25/03/2025
Elevate Medical and Aesthetic
Clinic Cardiff, United Kingdom
At Elevate Medical and Aesthetic Clinic, your privacy is of paramount importance. We are committed to protecting the confidentiality, integrity, and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.
1. Who We Are
Elevate Medical and Aesthetic Clinic is a doctor-led, luxury medical and aesthetic clinic based in Cardiff. Our website is designed to provide information about our services, treatments, clinicians, and expertise. Data Controller: Elevate Medical and Aesthetic Clinic 51 The Parade, Cardiff, CF24 3AB
Email: info@elevateclinic.uk
Phone: 029 2280 6222
2. What Information We Collect
We may collect the following types of personal data when you interact with our website or contact us: – Personal Identification Information: Name, email address, phone number, postal address. – Health Information: If voluntarily submitted via contact forms (e.g. for consultations or treatment enquiries). – Technical Data: IP address, browser type, time zone, operating system, and browsing behaviour on our website (via cookies). – Marketing and Communications Data: Your preferences for receiving information from us.
3. How We Collect Your Data
We collect your data in the following ways:
– When you fill in a contact form or enquiry form.
– When you sign up for our newsletters or updates.
– When you book an appointment or consultation.
– Automatically through cookies and analytics when you browse our website.
4. How We Use Your Data
We use your personal data for the following purposes:
– To respond to your enquiries or requests.
– To provide medical or aesthetic consultations and treatments.
– To manage appointments and patient communications.
– To improve our website and services.
– To send relevant updates, offers, or marketing communications (with your consent).
We will only use your data when the law allows us to. Most commonly, we rely on the following lawful bases:
– Your consent.
– The performance of a contract with you.
– Our legal obligations.
– Our legitimate interests, where they do not override your rights.
5. Data Sharing and Third Parties
We will never sell your personal data. We may share your data with trusted third parties where necessary, including:
– IT and website hosting service providers.
– Professional medical software systems (for appointment management and clinical records).
– Regulatory or legal authorities when required by law. All third parties are required to respect the security of your personal data and treat it in accordance with the law.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, regulatory, and clinical requirements.
7. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
– Right to access – You can request copies of your personal data.
– Right to rectification – You can request correction of inaccurate or incomplete data.
– Right to erasure – You can request we delete your personal data, under certain conditions.
– Right to restrict processing – You can request we limit the way we use your data.
– Right to object – You can object to our processing of your data in some situations.
– Right to data portability – You can request we transfer your data to another organisation or to you.
To exercise any of these rights, please contact us at: info@elevateclinic.uk.
8. Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and analyse website traffic. By continuing to browse, you consent to our use of cookies. You may control or disable cookies through your browser settings. For more information, please see our Cookie Policy.
9. Data Security
We take appropriate technical and organisational measures to safeguard your personal data, including secure servers, encrypted communications, and strict access controls.
10. Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact: Elevate Medical and Aesthetic Clinic
Email: info@elevateclinic.uk
Phone: 029 2280 6222